Here at Ilkley IT Services, we’re a friendly team who offer advanced IT knowledge and skills in a straight forward way for our clients. Which is why we get 95% of our new business coming via recommendations from existing clients.
Ilkley IT was founded in 2005, and since then we’ve had the pleasure of working with some of the most successful businesses in the area.
Our ethos has been to offer proactive IT services and support throughout the whole of the Ilkley, Keighley, Skipton and Otley area, and we’d like to think that our help, advice and support has contributed to our customers’ success.
After starting my professional career at a software company on the helpdesk and then working my way up to IT manager, my role in those early days allowed me to understand what it meant to support not only customers but also end-users within the company.
In 2005 I co-founded Ilkley IT Services to offer my range of IT skills, provide great customer service, and help customers understand technology in a straightforward, non-confusing way.
Since then, I have steadily grown the company taking on many local businesses, with most of those coming to us for our great customer service and product knowledge. Delivering the most efficient customer support possible is still, and always will be, one of our highest priorities at Ilkley IT Services.
It’s all backed up by our commitment to investment in cutting-edge tools. I’m always keen to speak with companies about their current IT setup and how we might be able to help improve it.
I look forward to hearing from you,
Mark – Senior IT Technician
Mark joined the company in 2021 and has a wealth of experience in many areas of IT. Including servers, networking, Azure, Microsoft 365 migrations, plus much more. Mark also has a keen interest in cyber security and is helping our customers protect themselves from the many threats businesses face online.
Mark is a keen cyclist and can be regularly found on one of the many cycle tracks the area has to offer.
Matthew – IT Technician
Matthew joined Ilkley IT in 2021 and has quickly settled into helping customers with their day to day queries.
Matthew is a big animal lover and loves a bit of FIFA. He also loves live sport and is a big Man Utd Fan.
Travis – IT Technician
Travis joined Ilkley IT in 2022 and is part of our first line helpdesk helping our clients’ users resolve their day to day queries.
Travis has recently come to the UK from South Africa and is still getting used to the British weather! He’s also a big Man City fan.
Cheryl – Bookkeeper
Cheryl is our numbers wizard and keeps our accounts up to date.
Cheryl is a big dog lover and has a cocker spaniel to keep her busy outside of work.
Louise – Administrator
When it comes to organising the office, nobody does it better than Louise. If it’s a none tech task she’ll complete it in a fraction of the time anyone else can. Just don’t ask her any technical questions!
When her young daughter is tucked up in bed, Louise loves to watch a good crime drama or horror film!
Dexter – Food Inspector
Dexter’s main role is to look cute and offer to eat anyone’s snacks or lunch on their behalf. Looking cute is his main weapon to persuade humans to give him food. It’s very effective.
When Dexter is not in the office, doing nothing, he enjoys being outside chasing anything that moves.
The important bit
Why choose Ilkley IT Services?
Reliable IT support
By providing fast and reliable computer support our customers know when things go wrong we are here to help. By using the right tools and techniques we can resolve issues quickly.
We operate locally
By keeping our coverage local our customers know that we are never far away should the worst happen.
Quick fix rates
By investing in the right tools and training we are able to fix problems in the quickest possible time, meaning our customers are back up and running before you can say “have you turned it off and on again”.
Speaking your language
When technology goes wrong it can be stressful and can be made more stressful by the person helping you speaking in “tech“ language. Our calm and friendly approach will help turn your frown upside down.
Honest and reliable
If you were to ask our customers to list why they like Ilkley IT, “honest service” would be high on that list. It is one of the main reasons over 95% of our new business comes from recommendations.
We believe we offer some of the best services around at a fair price. We are open and honest about our pricing. You will be hard pushed to find the same level of service for less.
With 95% of new business coming from recommendations, we believe our friendly and straight forward approach to IT is why our customers love to recommend us.
I would like to express our sincere thanks to Ilkley IT for their excellent technical support, that has on a number of occasions been lifesaving. Computers in our Dental Surgeries are critical, and the fast repairs carried out by Ilkley IT has been vital to our being able to continue to offer a high level of care for our patients.
Abbeyfield The Dales
Ilkley IT Services continue to provide us with excellent and prompt computer support. Knowing that any IT issues will be dealt with in a swift manner gives us peace of mind and keeps our busy office running smoothly.
Cloud Nine Hair
Cloud Nine Hair is very pleased with the way in which Ilkley IT Services conducted themselves throughout our entire move to new offices and warehouse…We continue to work with Ilkley IT Services who provide us with excellent computer support and strongly recommend them to any future customers.
Room To Grow
Ilkley IT have offered great support and advice over the years… Friendly people and a good service. We wouldn’t hesitate to recommend Ilkley IT Services.
Like many businesses, we rely heavily on our IT set up to function. From taking orders to running the warehouse, our computer and information resources are central to how we work.
When our IT equipment recently needed refreshing, Ilkley IT Services did an excellent job in providing the necessary materials for our team to perform… I have no hesitation in recommending Ilkley IT Services to other companies requiring professional IT support and consultation.
Let’s have a chat
Whether you have an IT problem that needs sorting, a project you need help with or you are fed up with bad service from your existing IT support provider, we are ready to listen and help.