ESET antivirus

Why do you need business grade antivirus?

We all know that the internet can be a dangerous and unsafe place. Unfortunately, anybody can fall victim to malware attacks – even the most tech-savvy of us – which is why it’s so important to have a secure IT infrastructure in place. A fundamental element of this is antivirus. Here at Ilkley IT Services, we only endorse products that we believe to be the industry’s best, and for antivirus that’s ESET Endpoint Security.

With this in mind, today we thought we’d share the top business benefits of having a professional antivirus solution.

  1. Complete network security

Let’s not overlook the obvious: an antivirus solution protects your network from viruses and other threats. Antivirus solutions will block viruses that would otherwise enter your network by clicking on a spurious link or entering a malicious site for example. Viruses can cause a whole host of different problems if they get onto your PC. They could make your PC run slowly, delete your data, record your usernames and passwords, and cause irreparable damage too.

Viruses can self-replicate and spread throughout your entire network as well. Protecting every machine in the network is really important and will prevent your network falling victim to a viral attack.

ESET Endpoint Security eliminates all types of threats including spyware, worms, rootkits, and viruses, so your machine and network has got protection online and off. ESET uses a reputation database to live scan objects and see whether they’re known to be malicious. The database is utilised through the Cloud-powered scanning functionality, ensuring quicker scanning speeds and fewer false positives.

  1. Keep your data safe

Typically, the main aim of viruses and malware is to collect data – hackers want personal details, credit card details, passwords, and confidential documents. The hackers might then sell this on the Dark Web for example. A professional antivirus solution will protect your data from intruders, keeping it safe. ESET has a Host-based Intrusion Prevention System (HIPS) which provides protection from tampering but also protects system registry, processes, applications, and files from unauthorised modification. You can customise the system behaviour down to a granular level and also detect unknown threats purely from suspicious behaviour.

  1. Prolong the life of your hardware

Viruses and malware can gradually deteriorate your computer (especially if they’re not dealt with), making even the simplest of tasks impossible to perform. A slow sluggish computer can be frustrating and hinder productivity. This can cause you to update your hardware much sooner than you’d need if you’d prevented viruses with an antivirus solution. This means that you’ll be getting the most out of your hardware investment as well.

  1. You’re in control

Professional antivirus solutions will provide you with the ability to customise your solution, select policies, and most importantly manage your antivirus easily. ESET Endpoint Security has an intuitive user interface that is customisable meaning that you can easily manage aspects of the solution yourself, or you can leave it completely to us to manage. ESET also has an auto scan of removeable media, removing the risk of autorun or other removeable threats. However, you can customise the parameters for media and devices, giving you complete control of whether your machine will read/write, read, or block devices.

Why ESET Endpoint Security?

ESET’s Endpoint Security has an unmatched record for stopping in-the-wild viruses in VB100 tests. It also has the lowest impact on memory usage and system performance amongst all leading antivirus solutions. This means that you can continue working as normal without the lag that other antivirus solutions can cause. ESET Endpoint Security protects across different platforms too: you’ll be protected regardless of whether you’re interacting with Windows, Mac, or Linux machines.

 

 

Why Ilkley IT Services?

We help small and medium sized businesses who don’t have an in-house IT department maximise and maintain their business IT infrastructure.

We constantly monitor your PCs, network and other IT devices. We’ll often prevent problems from happening without users even knowing, meaning you and your staff continue to work uninterrupted.

On the rare occasions when things do go wrong we’re ready to respond quickly and efficiently. With our vast experience and investment in the best tools we are well equipped to get you back up and running in the quickest possible time.

How can we help?

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What is Mobile Device Management?

What is Mobile Device Management?

Mobile Device Management (MDM) is the use of software to monitor, secure, manage and support mobile devices in the workplace, regardless of whether they are corporate or user owned.

Whether it’s via a smartphone, tablet, laptop or desktop, employees can access company data from anywhere more easily than ever. Whilst this is great for productivity it also raises security issues that if unaddressed could jeopardise the entire network and impact business data/operations.

MDM keeps your corporate information safe by allowing administrators to push out policies to devices, remotely wipe devices if they are lost or stolen, as well as block certain web/app content.

Which software do we recommend?

At Ilkley IT Services, our chosen Mobile Device Management solution is provided by ESET. Below we discuss the many benefits of adopting ESET MDM for your business.

What are the benefits of ESET MDM?

1. Remote management of users and devices

ESET’s Remote Administrator allows admins to view and manage all devices from a single point. The ability to push out policies in batches and adjust settings remotely is a huge time saver – admins won’t have to go onto every device in the organisation to make changes.

2. Anti-theft protection – Lock, unlock or delete all corporate data on any device

Lost or stolen company devices can contain sensitive information. With anti-theft protection you can remotely lock or unlock devices, or if needed, completely wipe all corporate data from the device, keeping your data secure even if a device is lost or stolen.

3. Application control

Administrators have control over apps too. Apps can be blocked on an individual basis, by type (gaming for example), or by permissions (if they require access to contact lists for example). To add further control, admins can whitelist apps too. Similar rules can be applied to web content as well – block certain types of content (adult sites for example) or specific URLs.

4. Regulatory compliance

With GDPR now in affect it’s never been more important to be in control of your network integrity. Should an unauthorised device compromise or deceive your business’s security your business could face fines for not correctly protecting business information. With ESET Mobile Device Management’s reporting capabilities, remote management, security and permission restrictions this massively boosts network integrity and mitigates risk of data breaches.

5. Controlled Device Updates

Making sure that all systems are up-to-date and patched is a vital component of IT security. With Mobile Device Management, updates can be centrally controlled and audited. This not only protects your devices and data, but is also a requirement for compliance regulations, such as HIPAA, SOX, and PCI.

6. Supports bring your own device (BYOD)

Historically it’s always been a risk to allow external devices into your corporate network and to access information outside of the office. With MDM you can embrace BYOD and allow external devices to access business information on the go knowing that it won’t compromise security. Have a more productive workforce that can work on the move, improve productivity and help you save on hardware if employees would rather work from their own devices.

Does it matter what operating system we’re using?

ESET has an MDM solution for both Android and Apple Devices. The licensing for both solutions is easy – you can add and remove licenses to ensure you’re only paying for what you’re using. You can also migrate seats from one device to another, regardless of the operating system. For example, if a user switches from an Android to Apple device, you can switch the licence over easily.

Both products, like all ESET products, have low resource usage meaning that it will have a minimal effect on battery and will not cause lagging, both products have a single pane of glass making management easy regardless of OS, and both products benefit from a simple monthly payment model as well.

Why Ilkley IT Services?

We help small and medium sized businesses who don’t have an in-house IT department maximise and maintain their business IT infrastructure.

We constantly monitor your PCs, network and other IT devices. We’ll often prevent problems from happening without users even knowing, meaning you and your staff continue to work uninterrupted.

On the rare occasions when things do go wrong we’re ready to respond quickly and efficiently. With our vast experience and investment in the best tools we are well equipped to get you back up and running in the quickest possible time.

How can we help?

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Backup vs Disaster Recovery

Backup vs Disaster Recovery

Backup is necessary for all businesses. Backup ensures that in an event of data loss, you can restore your data and continue with minimal business downtime. However, in a situation where you’ve lost what you need to restore your data to, you’ll need a full system recovery solution. This blog will explain the difference between backup and disaster recovery.

What is backup?

The backup software we use is Clunk Click Online Pro. This software takes a copy of your files and stores it in our datacentre. The backups are scheduled so happen automatically, meaning no human intervention is required. You choose which data you want to backup and how often.

The backup software scans for three types of data: data that existed during the last backup but has changed, data that existed during the last backup and is the same, and data that is new. Only the new data and changed data are backed up. This is called incremental backup meaning there’s no duplication of data ensuring that you’re getting the most from your storage. This also minimises bandwidth so your backups don’t interfere with your working day.

Clunk Click Online Pro is able to backup all types of data including transactional databases. It also stores previous backups meaning that you can restore backups that aren’t just the most recent one. For example, if a virus goes undetected you’re able to restore data from a time prior to infection – without this feature you’d be restoring the virus back onto your machine.

In an event of data loss, you can access a file through:

  • InstantData allowing you to instantly view your data in a web browser;
  • Single file restoration allowing you to restore a single file; or
  • Multiple file restoration allowing you to restore multiple files, or even all your data, onto your server.

What is Disaster Recovery (DR)?

If your computer or server is inaccessible, you’ll need a different location to restore your data to. This might be your previous server if it’s available, a spare server (if you’re fortunate enough to have one lying around!), or a Virtual Machine in a datacentre. A new server, whether physical or virtual, will require time for configuration and set up. This is where Disaster Recovery comes in.

Disaster Recovery means that we’ll take a copy of your server’s settings and configurations when you initiate DR with us, and install these onto a Virtual Machine (VM) in our datacentre. In a disaster scenario or if your server is physically damaged, you’ll have a pre-configured server ready for data restoration.

There’s two types of Disaster Recovery: Warm State and Hot State.

Warm State Disaster Recovery means that we’ll turn on your pre-configured VM in a DR scenario when you need to restore data.

Hot State Disaster Recovery means that the pre-configured VM is running continuously. After every backup a copy will be placed onto your VM, so when it comes to restoration your data is on your VM ready to go. This essentially shortens the restorative process, thereby reducing business downtime.

What are the costs?

For Clunk Click Backup you simply pay for your storage amount.

For Warm State DR you would pay your backup storage amount and a small retainer fee for the target VM. Your VM will be configured, set up and ready to use, but turned off. If you needed to use your DR solution, you would pay for the use of the VM (CPU/Disk/RAM).

With Hot State Disaster, you pay for your backup storage as well as the costs of running the VM (CPU/Disk/RAM).

Post-disaster, you can keep your VM as a permanent replacement and we’ll set up a new DR VM, or you can move your data back down to a physical machine.

Why Ilkley IT Services?

We help small and medium sized businesses who don’t have an in-house IT department maximise and maintain their business IT infrastructure.

We constantly monitor your PCs, network and other IT devices. We’ll often prevent problems from happening without users even knowing, meaning you and your staff continue to work uninterrupted.

On the rare occasions when things do go wrong we’re ready to respond quickly and efficiently. With our vast experience and investment in the best tools we are well equipped to get you back up and running in the quickest possible time.

How can we help?

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Five uses of OneNote you need to know

‘Quick Notes’

Why not try these handy features from OneNote to save you valuable time:
Windows+N opens a ‘quick note’ without opening the programme itself
Windows + shift +S allows you to screenshot any area of the screen

Shortcut Musts

Ctrl+alt+1 (2 or 3) create new headings
Ctrl+1 create new checklist
Ctrl+2 create a custom tag
Ctrl+ . create a quick bullet point
Ctrl+K insert a link

Embed (almost) anything

One of the most impressive features of OneNote is its ability to embed almost anything, including remotely recording audio and video from desktop. So don’t be shy with the insert menu, be adventurous!

Change the view

Selecting ‘Normal View’ gives you full toolbar access, ‘Full Page View (F11)’ maximises the workspace by limiting distracting tabs and pages, whilst ‘Dock to Desktop’ mode enables side-by-side browsing and note making.

Microsoft Office Integration

Seamlessly embed excel tables into OneNote and edit Excel spreadsheets within OneNote. Flag text in OneNote to create a task in Outlook and easily email entire pages from OneNote instantly without damaging the page formatting.

Why upgrading your software is important

With the news that Microsoft is stopping support for Windows XP on the 8th April 2014 many businesses are wondering what this means for them. Going forward it means they will need to upgrade their operating systems before support is pulled. If they don’t they may not face immediate problems but, should something go wrong further down the line, they may have to make fast and costly decisions to ensure that the business can keep functioning efficiently.

All businesses rely on technology heavily. Unfortunately the majority of them don’t make the investment in upgrading the software that is the linchpin of their business until forced by the software companies. Even then many do not upgrade until something goes fundamentally wrong with their IT set up.

This unplanned approach costs time and money that many organisations can ill afford. Many business leaders, particularly in smaller organisations, can struggle to see the benefits of ensuring that they are using up to date software. They’ll replace plant equipment, company vehicles and other essential business equipment but somehow software isn’t given the same priority. Why take the risk on something that your business needs to function?

Five reasons that upgrading your software is crucial for your business:

  1. It can save you money in the long run – prevention is better than cure so they say; by investing rather than reacting you will be saving on cost in the long run. You can plan for the cost to your business and you won’t have to find call out fees and unnecessary upgrade costs.
  2. Your workforce will be more effective – if you are using accounting, graphic design or other specialist software then it’s always good for business if your team has the latest version to support them in their roles. It can also keep your clients happy if you are providing them with a service which heavily involves the use of these software packages.
  3. Software leads skills – Keeping on the subject of specialist software; in creative industries it’s the developments in software functionality that shape the skills needed to provide 5* service to your clients.
  4. It reduces stress – If, like many SME’s, you leave upgrading your key software packages, operating systems etc… until something goes wrong then there is a lot of stress involved. You may struggle to get IT support immediately, you will have to find the money to cover costs that weren’t budgeted for and you will have downtime that could mean getting behind on servicing your clients
  5. Less risk of downtime – in the case of using out of date operating systems such as the soon to be unsupported Windows XP if the system fails after the 8th April 2014 then the business may struggle to function.

So our advice is to ensure that you place the same level of importance on keeping your IT systems up to date as you would any other business equipment. It can save a lot of inconvenience in the long run.

About Ilkley IT Services

Ilkley IT services have been providing local businesses and home users in the Wharfedale area with reliable and cost effective IT and computer support since 2005. Our aim is to ensure that you IT systems perform to the highest standards possible through our call out and support contract services.

We also offer online data backup, antivirus and Microsoft Cloud Email set up and support.

Over 95% of our new business comes via recommendation and we are proud of our client list which includes big and small businesses alike.

To discuss your IT support contact us on 01943 601601 for a no obligation discussion.

Reduce stress – outsource your IT support

Many SME’s don’t have the resources or a need to employ an internal IT department but neither do they have a contract in place to ensure that their systems are running effectively. It’s understandable that sometimes business owners don’t see the value or realise the importance of having an IT support contract in place; especially if their IT system seems to be in perfect working order.

The thing with hardware and software though is that problems, when they occur, tend to have an instant impact on a business. This impact is often experienced in the form of downtime, missed deadlines and a panic to bring in someone to rectify the problem, especially if systems haven’t been upgraded, or relevant helpdesks are unable to identify or rectify the problem over the phone.

Not only is this approach costly but it can cause unnecessary stress for business owners and managers. By investing in an ongoing contract with a local computer support organisation such as Ilkley IT Services, not only will they get to know your systems inside out making them more effective when you do have an IT crisis but they can also perform the updates and upgrades required to ensure that breakdowns (the IT system’s and Business Manager’s!) happen less often.

In Summary

No IT support contract =

  • Unnecessary Stress
  • Business and staff downtime
  • Lost income
  • Missed deadlines and unhappy clients 

Investing in an IT support contact =

  • Peace of mind
  • More cost effective in the long run
  • Increased up time
  • Offering the best service to clients
  • A relationship with a company that understands your businesses IT needs and systems making any call outs and repairs quick and effective – getting your business back on track fast!

About Ilkley IT Services

Ilkley IT services have been providing local businesses and home users in the Wharfedale area with reliable and cost effective IT and computer support since 2005. Our aim is to ensure that you IT systems perform to the highest standards possible through our call out and support contract services.

We also offer online data backup, antivirus and Microsoft Cloud Email set up and support.

Over 95% of our new business comes via recommendation and we are proud of our client list which includes big and small businesses alike.

To discuss your IT support contact us on 01943 601601 for a no obligation discussion.