Job Vacancies

IT Support Technician

Want to join a friendly and supportive team? We are a hard-working team that helps and supports not just our clients but also each other by sharing knowledge and being available to each other. 

We are currently looking for a 1st/ 2nd line IT Support Technician.

Are you ready to be part of an awesome team that thrives on collaboration and innovation? At Ilkley IT Services, we pride ourselves on being more than just a workplace. We are a team of passionate IT professionals who dedicate ourselves to supporting our clients and invest in supporting each other. Our team culture is built on sharing knowledge, offering mentorship, and being readily available to lend a helping hand, making us a premier destination for those eager to develop their IT careers.

1st/ 2nd Line IT Support Technician

Job Type: Full-time
Location: Ilkley
Pay: £26,000 – £30,000

We are looking to add a new IT Support Technician to join our existing motivated and enthusiastic helpdesk team. We provide exceptional help desk support to our clients in a friendly and professional manner. We pride ourselves on the high level of service we provide to our clients, and it’s one of the many reasons our clients love working with us.

As an IT Support Technician, you will provide a wide range of duties, including telephone and email support (via a ticket system), system maintenance, assisting with larger project, and on-site support when required. We also provide a range of cybersecurity products which you will help maintain and support.

IT Support Technician role.

  • Providing end-user desktop support via phone and email.
  • Occasionally visit customer sites to fix problems that cannot be resolved remotely or install new equipment.
  • Supporting and maintaining Microsoft 365 solutions.
  • Escalate IT issues within the team where necessary.
  • Setting up and configuring new laptops and desktops.
  • Strong troubleshooting skills.
  • Provide professional and friendly support to our many clients.
  • Provide solution(s)/workaround (s) to incidents and problems.
  • Contribute to policies, processes and procedures.
  • Establishing a good working relationship with our clients and colleagues.
  • Keep up to date with advancements in technology.
  • Helping to manage and monitor our RMM solution.
  • Updating documentation.
  • Any other duties as reasonably required of which you are capable.

Role Requirements

  • Knowledge of Microsoft 365 products.
  • A strong understanding of Microsoft 365 administration is essential to the role. 
  • Microsoft 365 management, including Entra ID and Intune and AutoPilot
  • Experienced with server-based OSs. Including Active Directory and group policies.
  • Experience setting up and troubleshooting networks, VLANs and modern firewalls.
  • A strong understanding of Cybersecurity and its impact on SMBs.
  • An understanding of MSP tools such as Datto RMM, HaloPSA and IT Glue.
  • Experience working for an MSP / IT Support company is preferred but not essential. 
  • A minimum of 1 year experience on an IT support desk or closely related IT position. 
  • Good communication skills and relationship building. 
  • Self-motivating with an appetite to learn new things. 
  • Must have a strong work ethic and be hard working. 
  • Manages difficult situations calmly. 
  • Ability to work in a busy environment where multitasking is key.
  • Use of own car useful but not essential. (car expenses will be paid). 
  • Full UK driving licence. 

Additional Skills.

These skills are not essential but beneficial to the role. Training will be provided if necessary.

  • At least a basic understanding of Azure virtual machines, storage and networking.
  • Knowledge of Azure Virtual Desktops.
  • Experienced with telephone systems.
  • Powershell scripting/ Automation
  • Broadband/ leased line setups.
  • AI Prompting.

Benefits

  • Competitive Salary.
  • Supported training and development plans.
  • Attractive working location with moor views and only a 10-minute walk from Ilkley town centre.
  • Free on-site parking.
  • Bonus Scheme.
  • Full access to ChatGPT Teams. 

Working hours.

Our support desk is open from 8 AM until 5:30 PM. Technicians alternate each week between working 8:00 AM to 4:30 PM and 9:00 AM to 5:30 PM.

Email your CV and cover letter to info@ilkleyitservices.co.uk

No agencies, please.

 

1st Line IT Support Technician – THIS ROLE HAS BEEN FILLED

Job Type: Full-time
Location: Ilkley

As a 1st Line IT Support Technician, you will be the first point of contact for our clients seeking technical assistance. You will play a key role in the initial logging of support tickets, troubleshooting and resolving basic IT issues, ensuring high levels of customer satisfaction and maintaining detailed documentation of all operations.

Role Responsibilities

  • Respond to client IT support requests via telephone, email, and chat.
  • Accurately log all support tickets and update existing tickets within the helpdesk software.
  • Perform initial assessments of support requests, aiming to resolve simple IT issues during the first contact.
  • Escalate complex issues to higher-level technical teams by clearly and concisely describing the problem and the diagnostic steps taken.
  • Supporting and maintaining Microsoft 365 solutions.
  • Setting up and configuring new laptops and desktops then delivering to the clients offices.
  • Contribute to policies, processes, procedures and client documentation.
  • Establishing a good working relationship with our clients and colleagues.
  • Visit customer sites to fix problems that cannot be resolved remotely or install new equipment.
  • Any other duties as reasonably required of which you are capable.

Role Requirements

  • Foundation knowledge of IT and computer systems (both hardware and software).
  • A basic understanding of Microsoft 365 products.
  • A basic understanding of Server based OSs (Windows)
  • Strong problem-solving skills and ability to manage multiple tasks simultaneously.
  • Excellent communication skills, both written and verbal.
  • Proven ability to operate effectively in a fast-paced, customer-focused environment.
  • Experience working for an MSP / IT Support company is preferred but not essential. 
  • Good communication skills and relationship building. 
  • Self-motivating with an appetite to learn new things. 
  • Must have a strong work ethic and be hard working. 
  • Manages difficult situations calmly. 
  • Ability to work in a busy environment where multitasking is key.
  • Use of own car useful but not essential. (car expenses will be paid). 
  • Full UK driving licence. 

Benefits

  • Competitive Salary.
  • Supported training and development plans.
  • Attractive working location with moor views and only a 10-minute walk from Ilkley town centre.
  • Free on-site parking.
  • Bonus Scheme.
  • Full access to ChatGPT Teams.

Working hours.

Our support desk is open from 8 AM until 5:30 PM. Technicians alternate each week between working 8:00 AM to 4:30 PM and 9:00 AM to 5:30 PM.

Email your CV and cover letter to info@ilkleyitservices.co.uk

No agencies, please.