Information Technology (IT) plays an essential role in business operations. Efficient management of networks is crucial to scaling a business, and managed IT services can help with this.
Managed IT service providers can help businesses in the following ways:
- Continuously monitor IT network
- Monitor for cyber threats and other risks
- Maintain data integrity
- And more
With the help of a managed IT service provider, a company can have more control over its technical operations and ensure efficiency. This can also give a healthy boost to productivity, security, and more.
So, what do you look for in a managed IT service provider? We’ve put together some key characteristics to look for in an IT service provider. Here’s our list of things to check when choosing the right IT company for your business.
1. Improves Efficiency & Reliability of Operations
Businesses usually keep a small IT staff on hand; however, these may not be specialists, and they may lack the skills to handle continuously shifting technical demands. On the other hand, managed IT service providers offer a large team of IT experts based on specific business requirements.
The team provides access to the latest tech and solutions that fit business, such as remote monitoring and management, backup, disaster recovery, and cloud computing. IT service providers may also work to maintain networks and a company’s profitability.
2. Increases IT Security & Compliance
Cybersecurity is an essential part of keeping company data safe and secure. Studies have shown that cyber threats continue to grow and expand to businesses of all sizes. No company is immune from these threats.
That’s why managed IT service providers are a valuable asset to any business. Consider that business security is essential in the workplace. Dangers lurk for any devices that go online, including laptops, desktops, smartphones, apps, tablets, servers, operating systems, and more. All of these devices transmit and gather data. For this reason, organisations must comply with strict industry security measures.
An IT service provider can take over security and compliance. They have the knowledge and expertise to deal with security technical issues and keep track of changing regulations, such as the GDPR, PCI, and ISO.
3. Help Save Costs
Another major benefit IT service providers offer is cost savings. This is crucial for any company. For instance, managing an in-house IT department can be exorbitantly expensive. These employees may not have the expertise to deal with more technical issues and security threats. The result can be increased costs and lowered productivity, both of which have a dramatic impact on business growth.
On the other hand, managed IT service providers offer monthly packages that keep costs low for a business. They also have the right experts always on hand to deal with issues at all times. They can help free up resources for the company, which can be used to instil growth.
IT support is a vast field, and it’s almost impossible for a company to hire experts in every area. In addition, each industry and business is unique. They require specialised services that may not be found in an in-house IT department.
When a company has determined the expertise and services necessary for its network, it’s essential to search for managed IT service providers who are a good match. Asking each provider about their area(s) of expertise can ensure that their services and skills match the company’s requirements.
Some services that every IT service provider should provide include:
- Cyber security
- Disaster recovery
Having an expert that matches the business requirements ensures a boost to both efficiency and productivity.
5. Offers the Best Approach to Maintenance
Managing an IT environment takes considerable time and effort. IT service providers usually offer 24/365/7 coverage. Their services generally include remote management and monitoring, identifying threats early, and deploying suitable solutions to fix risks and issues.
Fully managed IT services also troubleshoot and fix problems because they take a proactive stance on maintaining the IT network for the business at all times.
In most cases, the managed IT service provider offers access to network management resources, cloud storage, and trained IT experts without an upfront investment. However, they may charge a per-issue fee.
6. Improves Focus on Strategic Projects
Another way that IT service providers can benefit their clients is by helping the company boost employee productivity and satisfaction. With a team of experts ready to help, it’s possible to better use its IT capabilities, increasing operational efficiency.
If an organisation has an in-house IT team, these individuals will also be able to put their efforts toward more strategic IT projects.
7. Keeps the Company Up with the Latest Tech
Businesses must stay current with the latest technology trends and adopt them to ensure growth. Doing so also keeps them ahead of the competition. A managed IT service provider can help an organisation meet these changes in cost-effective ways and ensure they invest in the right tech.
Managed IT service providers keep the company’s IT network up to date and equipped with the latest security patches and software updates. They are an essential partner with more businesses turning to cloud-based services.
8. Attitude & Communication
As a business compares IT service providers, it’s crucial to pay attention to the provider’s communication and how they talk about their services. The IT service provider should explain their services in plain English and make their clients feel comfortable asking questions. If they don’t, this is a huge red flag!
Excellent communication is key in a relationship between a company and the IT service provider. What happens if the provider explains a problem using jargon? If the business can’t understand, there’s a high chance of the issue happening again. Or the IT provider may be charging for an issue that’s not real.
The key is to find a managed IT service provider that has excellent communication skills and makes their clients comfortable with asking questions. They should agree that there are no silly questions! Otherwise, the relationship will be poor, and this could have a direct impact on an organisation’s success.
Summing It Up
The right managed IT service provider will help their clients find success by boosting operational efficiency and improving the user experience, which works together to scale the business.