What is Mobile Device Management?

What is Mobile Device Management?

Mobile Device Management (MDM) is the use of software to monitor, secure, manage and support mobile devices in the workplace, regardless of whether they are corporate or user owned.

Whether it’s via a smartphone, tablet, laptop or desktop, employees can access company data from anywhere more easily than ever. Whilst this is great for productivity it also raises security issues that if unaddressed could jeopardise the entire network and impact business data/operations.

MDM keeps your corporate information safe by allowing administrators to push out policies to devices, remotely wipe devices if they are lost or stolen, as well as block certain web/app content.

Which software do we recommend?

At Ilkley IT Services, our chosen Mobile Device Management solution is provided by ESET. Below we discuss the many benefits of adopting ESET MDM for your business.

What are the benefits of ESET MDM?

1. Remote management of users and devices

ESET’s Remote Administrator allows admins to view and manage all devices from a single point. The ability to push out policies in batches and adjust settings remotely is a huge time saver – admins won’t have to go onto every device in the organisation to make changes.

2. Anti-theft protection – Lock, unlock or delete all corporate data on any device

Lost or stolen company devices can contain sensitive information. With anti-theft protection you can remotely lock or unlock devices, or if needed, completely wipe all corporate data from the device, keeping your data secure even if a device is lost or stolen.

3. Application control

Administrators have control over apps too. Apps can be blocked on an individual basis, by type (gaming for example), or by permissions (if they require access to contact lists for example). To add further control, admins can whitelist apps too. Similar rules can be applied to web content as well – block certain types of content (adult sites for example) or specific URLs.

4. Regulatory compliance

With GDPR now in affect it’s never been more important to be in control of your network integrity. Should an unauthorised device compromise or deceive your business’s security your business could face fines for not correctly protecting business information. With ESET Mobile Device Management’s reporting capabilities, remote management, security and permission restrictions this massively boosts network integrity and mitigates risk of data breaches.

5. Controlled Device Updates

Making sure that all systems are up-to-date and patched is a vital component of IT security. With Mobile Device Management, updates can be centrally controlled and audited. This not only protects your devices and data, but is also a requirement for compliance regulations, such as HIPAA, SOX, and PCI.

6. Supports bring your own device (BYOD)

Historically it’s always been a risk to allow external devices into your corporate network and to access information outside of the office. With MDM you can embrace BYOD and allow external devices to access business information on the go knowing that it won’t compromise security. Have a more productive workforce that can work on the move, improve productivity and help you save on hardware if employees would rather work from their own devices.

Does it matter what operating system we’re using?

ESET has an MDM solution for both Android and Apple Devices. The licensing for both solutions is easy – you can add and remove licenses to ensure you’re only paying for what you’re using. You can also migrate seats from one device to another, regardless of the operating system. For example, if a user switches from an Android to Apple device, you can switch the licence over easily.

Both products, like all ESET products, have low resource usage meaning that it will have a minimal effect on battery and will not cause lagging, both products have a single pane of glass making management easy regardless of OS, and both products benefit from a simple monthly payment model as well.

Why Ilkley IT Services?

We help small and medium sized businesses who don’t have an in-house IT department maximise and maintain their business IT infrastructure.

We constantly monitor your PCs, network and other IT devices. We’ll often prevent problems from happening without users even knowing, meaning you and your staff continue to work uninterrupted.

On the rare occasions when things do go wrong we’re ready to respond quickly and efficiently. With our vast experience and investment in the best tools we are well equipped to get you back up and running in the quickest possible time.

How can we help?

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