Skype for Business (End of Life) – 31 July 2021

Mark the 31 July 2021 in your calendar, a year today is the date that Microsoft announced Skype for Business Online will be retired.  From the 1 September 2019, all new Office 365 customers have been onboarded directly to Microsoft Teams as the default for chats, meetings and calls.

Microsoft Teams has been available now for a number of years and has been gaining favour with users by offering much more functionality than before.  During this recent period of lockdown, Microsoft Teams has really come to the fore with many people relying on it for daily communication and collaboration with their teams and customers.  This is likely to continue with many people continuing to work from home for the foreseeable future and wanting to stay connected with colleagues and customers on a regular basis.

Here are a few pointers on how the functionality of Teams will be of more benefit to you and your business than Skype for Business:

  1. In Teams, the chat log is “persistent” and will be retained for as long as you need it. In addition to the chat itself, all images, files, and links that are sent are kept within the app which makes referencing that data much easier to find in one place.  In Skype for Business, at the end of the day, when the chat is closed, the conversation is no longer available within the app and all archives are kept in Outlook or Exchange.
  2. Team messaging is currently available within both Teams and Skype and both allow multiple contacts to join a group chat. Teams has expanded this functionality and you can now create different “teams and channels” where you can organise chats and shared files by department, project etc.  This provides a very useful searchable archive of all relevant information that users might need to access at some point in the future.
  3. One of the key functions of both applications is the ability to host video conferences. The primary features of Skype for Business Online are all included in Teams, such as call recording, screen sharing, and file uploading.  Teams have added some useful options:
    • Background blur and virtual backgrounds for video
    • Live captions
    • Full meeting recording
    • Live events with access available to users outside of Teams

One of the biggest benefits of Teams, which is key and has proven to be transformational for businesses, is the integration of 3rd party apps and custom power app flexibility. With this functionality, all your daily work functions can be consolidated into one place and be completely streamlined within Teams.

Also, within Teams you can edit documents such as Word or Excel files without having to open those applications separately.  This allows you to collaborate on documents together in real time in the cloud, rather than emailing documents back and forth and saving local copies on machines.  This makes sharing of information and data simple and easy.  All files that are worked on will be added to a collaborative SharePoint site which will allow all the benefits of SharePoint to be deployed in one location.  If you are still wondering about the benefits of moving your business to the cloud, read our blog post here about how the cloud can help your business.

And finally, on Teams, you can give users temporary guest access even if they don’t have Teams and you can also add users who use Teams in external organisations.

Ultimately, Teams includes all the functionality that Skype for Business offers and so much more.  Don’t wait until the 31 July 2021 and be forced into a situation of having to use Teams with no experience of it or any idea how to use it.  If you have been using Skype for Business for a long period of time, it can all seem a bit overwhelming making sure Microsoft Teams is set up correctly and knowing how to use it.  Ilkley IT know all the tips and tricks to help you to set up Teams so that you can use it effectively.  They will take you through each step to ensure that everything is configured correctly so that you use Teams to its full potential.

There is still time to get fully up and running on Teams, but don’t leave it until the last minute, if you are still unsure about switching (before you are forced to!) and want further information on how Teams can be used effectively by each department in your business, read our blog post about it here.

Contact us today, we would love to have a chat about how we can help you get fully set up and operational using Microsoft Teams and in plenty of time before the Skype for Business retirement date!